Returns

Returns Or Exchange 

If faulty we will happily exchange/refund items up to 30 days from the date of receipt, returned items must be in a resaleable condition, unused and in their original packaging. 

We may also be able to accept items back outside this time period. 

Returns may take up to 14 days to process from the date they are received.

Faulty items that are under manufacturer’s warranty can be returned to us and if found to be faulty will be refunded or replaced.

Shipping + Packaging when returning

We recommend using a trackable delivery service when returning your goods, as we cannot accept responsibility for items that are lost in transit. 

You're responsible for covering the shipping costs to return an item. Unless the item is faulty, shipping costs are non-refundable.

Make sure to include all original packaging and labels, along with a copy of the original receipt/invoice. 

The item must be clean and in an unused condition, free from pet hairs or fluff.

We reserve the right to refuse returns if the item isn't in a resaleable condition.

Please contact us first to discuss any issues at support@littlemountainoutdoors.co.uk so we can advise of the best course of action.